1). The OrchidFix currently has one employee- Jurahame! Caring for plants comes first- which means nursery-work takes priority. Packing and shipping are #2 priority. I understand this is not always ideal- but it's what it is for now. Please be mindful of this when trying to contact me. Despite many repeated attempts, I cannot be in more than one place at a time.
2). I AM NOT AMAZON- THERE IS NO INSTANT SHIPPING!
I will always email once you've placed an order, advise on when I intend to ship and will discuss any potential shipping issues (cold weather, storms, heat waves, etc.); should I see any.
If you don't see an email from "OrchidFix Nursery, The" within 24 hours of placing your order- please check your spam/junk folders. If I need additional info and don't receive a reply after 48 hrs., I will try to call or send a follow up email.
Failure to provide accurate email/phone will delay shipping of your order as I cannot ship without it- FedEx's rules, not mine!
3). Our general shipping schedule is to pack and ship orders Monday-Wednesday. Due to the nursery watering cycle: orders received after 09:00 HST Tuesday will ship the following week. If I am away from the nursery or currently traveling- I will advise in my email to you.